Updated Shipping Policy

hero-fixedshippingFAQs for the New Shipping Policy

 

Does the “United States” region include Hawaii and Alaska?

  • Currently, the United States region includes the contiguous states as well as military addresses.  If you want to add a different price for Alaska and/or Hawaii, you may do so by clicking on the question “Different rates for Alaska & Hawaii”

Do I have to add prices for Hawaii/Alaska,  Canada, and Everywhere Else?

  • No, you do not.  If you do not ship to these locations, be sure the boxes in front of those regions are unchecked and do not fill in a price for shipping.productedit-shipping-default

Does “shipping as an additional item” mean an additional item sold by me or another seller?

  • Shipping as an additional item means that you are shipping that customer more than one product, which may or may not be the same item.  The “additional item” will be the least expensive item that customer purchased.  Remember, you are in charge of setting the shipping prices.  
    • Examples:
      • If you sell a piano for $500 on our site and it costs you $20 to ship that item to the US, you can now add the shipping cost to that product (rather than needing to adjust the price of the piano to offset any shipping costs that were previously not reimbursed).
      • If you sell a pack of pencils for $2.00 and it costs you $1.00 to ship it, you can now change that price, which will make customers more likely to purchase that product.  
      • If you sell 2 packs of pencils and you know you can fit them in the same box, you could set the shipping price for the first item to be $1.00 and the cost to ship the second item to be $0.50 for a total shipping charge of $1.50.  Again, customers will be happy about saving on shipping.
      • If you sell the pencil and the piano to the same person, you would get the $20 to ship the piano (the most expensive item) and $0.50 to ship the pencils (they would be counted as the second item).
      • If you sell a pack of pencils and another seller sells a box of erasers, you will still be paid your set first item price ($1.00 in the example above) and the other seller will get paid their set first item price.

Does “shipping as an additional item” mean an additional item that is the same SKU or any item sold by me?

  • See answer above

Do I have to enter a price for shipping as an additional item?  What happens if I leave it blank?

  • No, if your shipping rates are the same no matter how many products you ship, you can enter that same number again or leave it blank.  If the additional item spot is left blank, by default, customers will be charged the same price as the first item that was shipped.

Can I make the shipping price for the 2nd item free?

  • Yes!  You can add a shipping price for the first item and then add a zero as the shipping price for additional items.

How do I save my changes?

  • Once you have added or updated your shipping prices, be sure to click the Save & Continue button inside the Shipping tab.  Then, you will need to click the publish button on the right in order for your changes to go into effect. fixedshipping-step1step2

Can I make my shipping policy standard across all of my products?

  • We currently don’t have an option to update your shipping policy across all products at one time. If you are changing your shipping costs for the customer, you will need to update products individually at this time.

When do these changes take place?

  • June 26th, 2017 (however, you will be able to update your prices beginning next week).

If I mark my items with free shipping, do I still have to enter a shipping price?

  • No, however, you have the option to input prices for Alaska & Hawaii since they are not part of the free shipping automatically.

How will customers know my shipping policy?

  • The customer will see the shipping prices within the cart / checkout page.  The plan is to eventually add this to the product pages as well.

Why is Educents making this change?

  • We want to give sellers the ultimate control over their pricing, including their shipping costs.  Now, you can choose exactly how much each customer will pay to receive your item.

If I don’t make the changes myself, what will happen?  

  • US
    • First item: $4.00
    • Additional items: $2.00
  • Hawaii and Alaska
    • First item:  $4.00
    • Additional items:  $2.00
  • Canada
    • First item: $25
    • Additional items: $12.50
  • Everywhere Else
    • First item: $50
    • Additional items: $25

How should I choose a shipping price or do you have recommendations for shipping charges?

  • We know that each seller has different needs, so we know your needs may be different than others.  Therefore, we are leaving it to your discretion to choose a price that works for you and your company.

How will I see how I was paid for shipping?

  • You will be able to see all earnings under the Earnings tab in your dashboard.  For a more complete list of each order and what you will earn for each order, you can download a csv file under the Orders tab.
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FAQ for New Sellers

Frequently Asked Questions for New Sellers:

What fees are associated with having an Educents storefront?
How do I get paid?
How do you handle the collection of taxes?
Who ships?
What kind of sales can I expect?
Does Educents buy inventory?
What kind of audience do you have?
How do you handle refunds/returns?
I sell digital products for customers to download, what types of files can I upload to Educents?
I sell digital products for customers to download, what is the file size limit?
How do I setup a subscription product or product with online access?

 

 

What fees are associated with having an Educents storefront?

Educents only takes a 15% commission on products sold through the marketplace. There are no other fees associated with having an Educents storefront.

 

How do I get paid?

Educents pays sellers once a month (by the 15th) for everything fulfilled in the previous calendar month. For example, all the orders you fulfill in March will be paid out by April 15th. Sellers can choose to be paid via PayPal or direct deposit.

 

How do you handle the collection of taxes?

The Educents relationship is set up so that there are no sales tax responsibility on the seller’s end. All items sold through educents.com will have Educents as the seller of record. This means that Educents will charge and report all sales tax in California and Idaho.

 

Who ships?

We ask our sellers to ship directly to the customer. Sellers have the ability to set their own shipping prices for each item. They can set shipping prices for the following:

  • Countries: United States, Canada, International (everything outside of the United States and Canada)
  • Regions: Alaska, Hawaii, Contiguous U.S.

 

I don’t charge customers for shipping, can I offer free shipping on Educents?

Yes!  We encourage our sellers to offer free shipping because our customers love it.  You can offer free shipping at any time for any product.  If you mark a product with “free shipping”, you will not receive a shipping reimbursement for any “free shipping” items fulfilled.

 

Does Educents buy inventory?

At this time, we do not buy inventory or warehouse inventory.

 

How will I know when I receive an order?

Sellers receive an email notification for each order they receive.  This will include a link to fulfill these orders. Sellers can also check their Educents dashboard to view all recent orders.

 

How do I fulfill an order?

Once a customer makes a purchase on Educents, sellers will receive an email notification letting them know they received an order.  From there, sellers can fulfill the order directly on Educents or through their own shipping platform.

Sellers must submit a tracking number directly to Educents for each Order that’s shipped. This will mark the item as “Shipped” in your account and notify the customer that their Order has been shipped with the tracking number.  It’s important to fulfill Orders and submit a tracking number to Educents as soon as possible.  This keeps your shipping time down and provides a better customer experience.

For sellers with developer resources, we also have a shipping API to automate shipping. This will direct all orders from Educents into your pre-existing internal shipping queue.

 

What kind of sales can I expect?

Great question! Earnings can really depend on a lot of factors: primary audience, time of year, product type, etc. We find that the best-performing products tend to be the ones that fulfill a specific need within a niche.

 

What kind of audience do you have?

Educents members are primarily parents and homeschoolers searching for products and resources to help make learning more engaging for their children.

 

How do you handle refunds/returns?

You can view our refund policy here.

 

I sell digital products, what types of files can I upload to Educents?

Educents accepts the following file types:

.pdf, .doc, .dot, .docx, .dotx, .zip, .rar, .pub, .epub, .azw, .mov, .mp3, .mpeg, .mpg, .mp4, .m4a, .m4v, .xls, .xlsx, .xlt, .xltx, .pps, .ppsx, .ppt, .pptx

 

I sell digital products, what is the file size limit?

1GB per file upload.

 

How do I setup a subscription product or product with online access?

At this time, we don’t have the option to fulfill customer orders on another site. Customers should be able to download the product from our system or receive it in the mail.

 

See more Frequently Asked Questions:

FAQ: Promoting Your Educents Storefront

FAQ: Managing Your Educents Storefront

 

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FAQ: Promoting Your Educents Storefront

Frequently Asked Questions about Promoting Your Storefront:

 

Optimizing Your Storefront

The first step to marketing your storefront is making sure it’s optimized.  Start by auditing your product descriptions, product summaries, and product titles to ensure they are SEO friendly.  You can do this by including frequently searched keywords and choosing the right key words for your products.  Learn how to improve your products for SEO success to increase your page views.

Target your audience further by making it easy for the right customers to find you in Educents search.  When setting up your products, it’s important to select appropriate categories and tags.  This will allow customers to find you based on areas such as age range, type of product, and subject.  Read more about the launch of our Taxonomy project to help more customers find you.

It’s important to invest in quality images.  Having beautiful images that represent your product accurately will make customers more likely to click your products within search.  It will also allow them to make an easier purchase decision.  Take a look at these photography tips to improve your product photography.

Highlight your best products.  Within your dashboard, you can “highlight” your best preforming products.  This will bring them to the top of your storefront and lets our team know what sells best.

 

Can I put all of my products on sale at one time?

YES! And, we have made it easy to do so. Go to your Seller Dashboard and select the Store Sale tab.  In Step 1, you can select the percentage off and schedule the sale. This will take the percentage off of the lowest price you have set on your product. If you have a discount price already, the sale percentage will be taken off of that price. If you do not already have a discount price, the sale percentage will be taken off of the regular price.  Make sure to select “Put on Sale?” in Step 2 to apply the sale to your entire store.

 

Educents Store On Sale

 

Before you put your store on sale, you can “Preview Prices” to see how much the item will be listed for and how much you will earn per unit during the sale.

 

Educents Store on Sale

 

Once you have setup your sale and have previewed the prices, select “Put on Sale”.  You should then see that your store sale is scheduled.

 

Educents Store on Sale

 

Can I put selected products on sale at one time?

Yes!  On the Store Sale tab, step 2 allows you to select the products that will be on sale.  Simply, check “Put on Sale?” to select all the products OR deselect “Put on Sale?” to unselect all the products.  From there, choose which products the sale will apply to.

 

Educents Products on Sale

 

Can I setup my products to be have different discount amounts at the same time?

At this time, you can only have one sale.  If you need to have a different discount price then what the store sale is offering on specific items, you will need to update the product’s special price by editing the product(s) first.  From there, you can schedule the store sale.

 

Advertising

Boost your page views with Educents’ advertising options.  Advertising options include: Dedicated Email Blasts with A/B testing available to our highly engaged subscribers, Email Banner Advertisements, Blogger Reviews by our Gold-Star blogging partners, Coupon Listings on our most highly trafficked page, Back-to-School Giveaways sponsorship, a spot on the Best Educational Websites and Apps List of 2016, and MUCH more.  Learn more about how to advertise and get in touch with our marketing team.

 

Affiliate Program

Grow your income by spreading the word about Educents and our innovative products! The program is free to join, easy to use, and has dedicated resources to help you your goals!

Educents helps educational innovators reach new audiences, and thousands of parents and educators discover new tools to make learning fun. As an affiliate, you’ll spread the word about our marketplace, mission, and specific products that catch your eye. You make a commission on any sales generated by your traffic. It’s a win for you, for us, and for learners everywhere.  Learn more about becoming an affiliate.

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FAQ: Managing Your Educents Storefront

Managing Your Educents Storefront

 

Frequently Asked Questions about Managing Your Storefront:

How do I ship an order?
How do I look up an order?
How do I respond to customer questions?
Can customers leave reviews?

 

How do I ship an order? 

Congratulations! You’ve received your first order on Educents. Now what do you do? To view your orders, log into your Educents seller dashboard, and navigate to the Orders tab.  You can also access your Orders directly from your seller dashboard. From there, you can view your unshipped orders and the necessary customer details.

The dashboard displays the orders by line-item with the sku, quantity, and customer’s shipping address. To troubleshoot a bad address, we recommend using Google Maps to verify the address. If this fails, you can communicate with us by emailing sellers@educents.com. Please note that Educents requires that orders be fulfilled within three days of purchase.

Pro Tips:

  • Turn on email notifications to receive a message for every order received on Educents.
  • Write the drop-dead date for a Christmas arrival in the product’s short and long descriptions.

 

How do I look up an order? 

Select the Orders tab on your seller dashboard. From there, you can look at any segment of your store’s lifetime orders on Educents by modifying the date range and exporting a .csv file. This tab displays the line item breakdown of the order number, sku, order date, price, quantity ordered, commission rate, shipping reimbursement, and total earned for the period selected.

Pro Tips:

  • Do you sell freebies along with paid orders? You can hide free orders by toggling “Hide freebie orders” on and off.

 

How do I respond to customer questions? 

Customers on Educents have the ability to ask questions directly to you. When a customer asks a question about one of your products, you will be notified, both via email and through your Educents Dashboard. When you reply to this question from your Educents Dashboard, the customer will receive an email from us letting them know you have answered their question. Do not respond to their question via email as this will just be sent to our Customer Happiness Team and the customer will not receive your answer. The email is meant to be a reminder for you to check your Educents Dashboard and respond to the question from there.

Sometimes, a customer may ask you a question that you are unable to answer (for example, they may ask you where to put a promo code that Educents is advertising or they may ask where to find the link to their downloadable item). It could also be a case of spam. In either case, you can flag the question for admin help. An Educents employee will either contact the customer or delete the question.

Pro Tips

  • Ensure emails from Educents are not being filtered or going to your SPAM
  • Respond to questions in a timely manner
  • Answer the question from your dashboard, not by replying to the email.

 

Can customers leave reviews? 

We encourage all of our customers to leave feedback about the products they purchase on Educents so future customers can make an informed decision. When a customer leaves a review on one of your products, you will receive an email letting you know.

 

Educents Review Policy:

For any of the below reasons, you can write to sellers@educents.com to request the removal of a review:

  • If a customer’s review includes profanity or offensive language.
  • If a customer’s review is incorrect by nature.  For example, if the item was a downloadable product and the customer the thought the item would be shipped.
  • If the review does not apply to your product.  For example, it’s a review written about a completely different product.

Please forward the review or link to the product to sellers@educents.com, along with a short note describing the problem.  All other types reviews will remain on the products.

 

Pro Tips

  • Ensure emails from Educents are not being filtered or going to your SPAM

 

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