FAQ: Managing Your Educents Storefront

Managing Your Educents Storefront

 

Frequently Asked Questions about Managing Your Storefront:

How do I ship an order?
How do I look up an order?
How do I respond to customer questions?
Can customers leave reviews?

 

How do I ship an order? 

Congratulations! You’ve received your first order on Educents. Now what do you do? To view your orders, log into your Educents seller dashboard, and navigate to the Orders tab.  You can also access your Orders directly from your seller dashboard. From there, you can view your unshipped orders and the necessary customer details.

The dashboard displays the orders by line-item with the sku, quantity, and customer’s shipping address. To troubleshoot a bad address, we recommend using Google Maps to verify the address. If this fails, you can communicate with us by emailing sellers@educents.com. Please note that Educents requires that orders be fulfilled within three days of purchase.

Pro Tips:

  • Turn on email notifications to receive a message for every order received on Educents.
  • Write the drop-dead date for a Christmas arrival in the product’s short and long descriptions.

 

How do I look up an order? 

Select the Orders tab on your seller dashboard. From there, you can look at any segment of your store’s lifetime orders on Educents by modifying the date range and exporting a .csv file. This tab displays the line item breakdown of the order number, sku, order date, price, quantity ordered, commission rate, shipping reimbursement, and total earned for the period selected.

Pro Tips:

  • Do you sell freebies along with paid orders? You can hide free orders by toggling “Hide freebie orders” on and off.

 

How do I respond to customer questions? 

Customers on Educents have the ability to ask questions directly to you. When a customer asks a question about one of your products, you will be notified, both via email and through your Educents Dashboard. When you reply to this question from your Educents Dashboard, the customer will receive an email from us letting them know you have answered their question. Do not respond to their question via email as this will just be sent to our Customer Happiness Team and the customer will not receive your answer. The email is meant to be a reminder for you to check your Educents Dashboard and respond to the question from there.

Sometimes, a customer may ask you a question that you are unable to answer (for example, they may ask you where to put a promo code that Educents is advertising or they may ask where to find the link to their downloadable item). It could also be a case of spam. In either case, you can flag the question for admin help. An Educents employee will either contact the customer or delete the question.

Pro Tips

  • Ensure emails from Educents are not being filtered or going to your SPAM
  • Respond to questions in a timely manner
  • Answer the question from your dashboard, not by replying to the email.

 

Can customers leave reviews? 

We encourage all of our customers to leave feedback about the products they purchase on Educents so future customers can make an informed decision. When a customer leaves a review on one of your products, you will receive an email letting you know.

 

Educents Review Policy:

For any of the below reasons, you can write to sellers@educents.com to request the removal of a review:

  • If a customer’s review includes profanity or offensive language.
  • If a customer’s review is incorrect by nature.  For example, if the item was a downloadable product and the customer the thought the item would be shipped.
  • If the review does not apply to your product.  For example, it’s a review written about a completely different product.

Please forward the review or link to the product to sellers@educents.com, along with a short note describing the problem.  All other types reviews will remain on the products.

 

Pro Tips

  • Ensure emails from Educents are not being filtered or going to your SPAM

 

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