FAQ for New Sellers

Frequently Asked Questions for New Sellers:

What fees are associated with having an Educents storefront?
How do I get paid?
How do you handle the collection of taxes?
Who ships?
What kind of sales can I expect?
Does Educents buy inventory?
What kind of audience do you have?
How do you handle refunds/returns?
I sell digital products for customers to download, what types of files can I upload to Educents?
I sell digital products for customers to download, what is the file size limit?
How do I setup a subscription product or product with online access?

 

 

What fees are associated with having an Educents storefront?

Educents only takes a 15% commission on products sold through the marketplace. There are no other fees associated with having an Educents storefront.

 

How do I get paid?

Educents pays sellers once a month (by the 15th) for everything fulfilled in the previous calendar month. For example, all the orders you fulfill in March will be paid out by April 15th. Sellers can choose to be paid via PayPal or direct deposit.

 

How do you handle the collection of taxes?

The Educents relationship is set up so that there are no sales tax responsibility on the seller’s end. All items sold through educents.com will have Educents as the seller of record. This means that Educents will charge and report all sales tax in California and Idaho.

 

Who ships?

We ask our sellers to ship directly to the customer. Sellers have the ability to set their own shipping prices for each item. They can set shipping prices for the following:

  • Countries: United States, Canada, International (everything outside of the United States and Canada)
  • Regions: Alaska, Hawaii, Contiguous U.S.

 

I don’t charge customers for shipping, can I offer free shipping on Educents?

Yes!  We encourage our sellers to offer free shipping because our customers love it.  You can offer free shipping at any time for any product.  If you mark a product with “free shipping”, you will not receive a shipping reimbursement for any “free shipping” items fulfilled.

 

Does Educents buy inventory?

At this time, we do not buy inventory or warehouse inventory.

 

How will I know when I receive an order?

Sellers receive an email notification for each order they receive.  This will include a link to fulfill these orders. Sellers can also check their Educents dashboard to view all recent orders.

 

How do I fulfill an order?

Once a customer makes a purchase on Educents, sellers will receive an email notification letting them know they received an order.  From there, sellers can fulfill the order directly on Educents or through their own shipping platform.

Sellers must submit a tracking number directly to Educents for each Order that’s shipped. This will mark the item as “Shipped” in your account and notify the customer that their Order has been shipped with the tracking number.  It’s important to fulfill Orders and submit a tracking number to Educents as soon as possible.  This keeps your shipping time down and provides a better customer experience.

For sellers with developer resources, we also have a shipping API to automate shipping. This will direct all orders from Educents into your pre-existing internal shipping queue.

 

What kind of sales can I expect?

Great question! Earnings can really depend on a lot of factors: primary audience, time of year, product type, etc. We find that the best-performing products tend to be the ones that fulfill a specific need within a niche.

 

What kind of audience do you have?

Educents members are primarily parents and homeschoolers searching for products and resources to help make learning more engaging for their children.

 

How do you handle refunds/returns?

You can view our refund policy here.

 

I sell digital products, what types of files can I upload to Educents?

Educents accepts the following file types:

.pdf, .doc, .dot, .docx, .dotx, .zip, .rar, .pub, .epub, .azw, .mov, .mp3, .mpeg, .mpg, .mp4, .m4a, .m4v, .xls, .xlsx, .xlt, .xltx, .pps, .ppsx, .ppt, .pptx

 

I sell digital products, what is the file size limit?

1GB per file upload.

 

How do I setup a subscription product or product with online access?

At this time, we don’t have the option to fulfill customer orders on another site. Customers should be able to download the product from our system or receive it in the mail.

 

See more Frequently Asked Questions:

FAQ: Promoting Your Educents Storefront

FAQ: Managing Your Educents Storefront

 

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